Terms & Conditions
Private German tuition
Payment
Payment is taken in full at the time of booking to secure your slot. Your booking is not confirmed until the payment is received.
Cancellation and refund policy
Please note that our private tuition is subject to a 24-hour cancellation policy. In the event of a cancellation with less than 24 hours' notice, the full fee will be charged. Payments for private lessons that were cancelled with more than 24 hours' notice will be refunded in full, if clients do no longer wish to work with us.
German classes & intensive German courses
Payments
Clients need to pay for the first class to confirm their spot on the course. If they decide to continue after their first class, they need to pay in blocks of five classes thereafter.
Cancellation and refund policy
In order to guarantee that the classes can run as planned, we ask our clients to firmly commit to a block of five dates that correspond with their deposit payment for five classes. Failure to attend the classes on those five dates means that the full classes fee will be charged. One of the classes can be rescheduled free of charge within one calendar month if attendance is cancelled with more than 24 hours' notice. Otherwise, the full fee for that class will be deducted from the deposit payment. Unfortunately, deposits are non-refundable.
Once clients have signed up for a course, they stay enrolled until they inform us by email of their wish to withdraw from the course and terminate the contract. This email needs to reach us at least 24 hours prior to the start of the new block of classes. Otherwise, their attendance automatically renews in blocks of five classes. The assumption is that clients attend all classes unless they inform us otherwise.